Voice Trainer

Onsite

Total Experience : 3 Years

Location : Dubai, United Arab Emirates

Responsibilities

Handle incoming and outgoing calls professionally and courteously.
Provide information, assistance, and resolution to customer queries and concerns.
Conduct follow-up calls to ensure customer satisfaction.
Troubleshoot and resolve customer issues or complaints effectively.
Escalate complex problems to the appropriate department or supervisor.
Develop and maintain a deep understanding of the company's products or services.
Stay updated on product changes, new features, and promotions.
Accurately document customer interactions and details of the issues raised.
Use the company's CRM system to record and track customer issues.
Communicate clearly and effectively with customers, colleagues, and other departments.
Provide relevant information to customers in a concise and comprehensible manner.
Adhere to quality standards and follow established processes.
Participate in regular training sessions to enhance skills and knowledge.
Collaborate with team members to share information and best practices.
Assist in training new team members as needed.
Meet or exceed performance metrics, including call handling time, resolution time, and customer satisfaction scores.